ABOUT Service Desk Analyst Training
SacrosTek Systems is a One of the best quality Service Desk Analyst Training center for online, Classroom and Corporate trainings In Hyderabad. SacrosTek Systems program is tailor-made to suit the working professionals in the industry who are expected to have a shift in their domain or technology as per their career demand. The corporate training courses are customized to meet the project requirements as expected from the corporate trainees across the Globe.
Course Objectives
What are the Course Objectives?
SacrosTek Systems Provides Best Software Training Institute in Hyderabad – Best Online Software Training Institute in Hyderabad, India and USA. SacrosTek Systems offers Best Service Desk Analyst Training Institute in Hyderabad with Free Live Project from expert trainers.
- Roles and Responsibilities
- Effective Communication
- Customer Service Skills and Competencies
- The Service Desk Environment
- Process Management
- Managing, Meeting and Maintaining Service Levels
- Problem Solving
- Tools and Technologies used in Customer Support
Who should go for this Course?
SacrosTek Systems Provides the best Service Desk Analyst Online Training in Hyderabad Also gave corporate training to different reputed companies. In Service Desk Analyst training all sessions are teaching with examples and with real time scenarios. We are helping in real time how approach job market, Service Desk Analyst Resume preparation, Interview point of preparation, how to solve problem in projects in Service Desk Analyst job environment, information about job market etc. Training also providing classroom Training in Hyderabad and online from anywhere. We provide all recordings for classes, materials, sample resumes, and other important stuff. Service Desk Analyst Online Training in Hyderabad We provide Service Desk Analyst online training through worldwide like India, USA, Japan, UK, Malaysia, Singapore, Australia, Sweden, South Africa, UAE, Russia, etc. SacrosTek Systems providing corporate training worldwide depending on Company requirements with well experience real time experts.
Course Curriculum
Service Desk Analyst Online Training Modules Overview
Roles and Responsibilities
- To identify and understand the role and responsibilities of the professional Service Desk Analyst
- To identify and understand the role and responsibilities of the Service Desk
- To determine the attributes, skills, and knowledge of a successful Service Desk Analyst
- To develop an understanding of Relationship Management from the Service Desk perspective
- To identify and agree on the key requirements for delivering customer satisfaction
Effective Communication
- To identify and understand the principles of effective communication in customer support
- To understand the differences between face to face, telephone, and written communication
- To identify ways to enable us to communicate more effectively
- To understand how our attitude and approach can influence and affect others
Customer Service Skills and Competencies
- To understand how to ask questions skilfully
- To determine the importance of good listening skills
- To understand the importance of customer service skills in the IT environment
Determine the importance of effective cross-cultural communication
- To understand that assertiveness and confidence are necessary qualities for the SDA
- To determine methods of dealing with conflict
- To determine the causes, symptoms, and ways to manage stress
The Service Desk Environment
- Examine issues, both internal and external, that can affect our motivation
- Understand the importance and relevance of ethics within the workplace
- Determine the importance and benefits of effective teamwork
Process Management
- To understand the ITSM processes most closely linked to the Service Desk
- To identify the responsibilities the Service Desk has within those processes
- To understand the importance of effective incident, problem, change, escalation and asset management processes
Managing, Meeting and Maintaining Service Levels
- Determine the value and benefits of Service Level Agreements
- Determine the need for and benefits of metrics and objectives within the support environment
- Understand the importance of effective Customer Satisfaction surveys
Problem Solving
- To determine the steps taken during the problem-solving process
- To understand the benefits of using a creative problem-solving approach
- To identify techniques for creative problem solving
- To practice some problem-solving techniques
Tools and Technologies used in Customer Support
- Develop a clear understanding of the support tools and technologies available to Service Desk Analysts
- To understand and use the terminology of the support industry
- Determine the benefits of the tools and technologies we use
- To determine methods for implementing Self-Help and Self Service for end-user
Job Opportunities in Service Desk Analyst
Who wouldn’t prefer a job that assures a fast paced global career, higher than average perks? The job opportunities in the domain of Service Desk Analyst are quite plenty. And with the increase in the colossal demand for the qualified experts across the top industries, more & more number of aspirants are planning towards securing their career in this domain. And also in response to the whooping salary packages for the certified professionals in this domain most of the professionals who are working in other prominent technologies are working towards making a career transition into this domain. Service Desk Analyst Online Training by SacrosTek Systems will set you on the right career path of achieving success in this domain.
SacrosTek Systems offer certification programs for Service Desk Analyst. Certificates are issues on successful completion of the course and the assessment examination. Students are requested to participate in the real-time project program to get first-hand experience on the usage and application of the Service Desk Analyst. The real-time projects are designed by our team of industry experts to help students get best possible exposure to the Service Desk Analyst and its applications.
