ServiceNow Training

ABOUT ServiceNow Training

SacrosTek Systems is a One of the best quality ServiceNow Training center for online, Classroom and Corporate trainings In Hyderabad. We bring the best learning experience for both individuals and organisations through our interactive, customized courses to enhance the skills of millions of IT professionals worldwide, by empowering them with right knowledge and certifications, for better careers.

Course Objectives

What are the Course Objectives?

Servicenow Online Training in Hyderabad at our institute is delivered from the hands of highly qualified industry experts with cutting edge course content and syllabus based on current requirements as per current IT Industry. After the completion, of course, aspirants will become ‘Industry-Ready’ to grab excellent job opportunity in top reputed companies.

SacrosTek Systems Provides Best Online Software Training Institute in HyderabadBest Software Training Institute in Hyderabad, India and USA. SacrosTek Systems offers Best ServiceNow Training Institute in Hyderabad from expert trainers with live project and placement assistance.

The major set of course objectives of our Servicenow Online Training program are:

The main objective of the course is to explain the detailed architecture, technical components, and implementation planning which are essential in managing the business or organisation’s functioning like configuring the business services through Service Mapping and store alerts/events inside Event Management etc. With this training, you can design, configure and maintain your Service Now investment, and acquire the skills you required to work productively.

Who should go for this Course?

SacrosTek Systems Provides the best ServiceNow Online Training in Hyderabad Also gave corporate training to different reputed companies. In ServiceNow training all sessions are teaching with examples and with real time scenarios. We are helping in real time how approach job market, ServiceNow Resume preparation, Interview point of preparation, how to solve problem in projects in ServiceNow job environment, information about job market etc. Training also providing classroom Training in Hyderabad and online from anywhere. We provide all recordings for classes, materials, sample resumes, and other important stuff. ServiceNow Online Training in Hyderabad We provide ServiceNow online training through worldwide like India, USA, Japan, UK, Malaysia, Singapore, Australia, Sweden, South Africa, UAE, Russia,  etc. SacrosTek Systems providing corporate training worldwide depending on Company requirements with well experience real time experts.

Course Curriculum

ServiceNow Online Training Modules Overview

Introduction To ITIL

Learning Objectives : Basics of ITSM and how to manage incident management, Brief note of ITIL Problem Management and change management, Know about Service Request Management, Configuration Management Database,  SLA’s and OLA’s in depth.

Topics Include : Introduction to ITSM, Incident Management, Problem Management and change management, Service Request Management, Configuration Management Database,  SLA’s and OLA’s

Practicals Covered : Work on ITSM and Management services provided by Service Now ITSM. Certain services like Problem, Service, Configuration can be done and observation of SLA’s and OLA’s.

Introduction To Service-Now

Learning Objectives : Introduction to ServiceNow Tool and know about current competitors. Latest updates,User license and merge with community to know more about ServiceNow.

Topics Include : Tool Introduction, Current Competitors, Releases,  User Licenses,  Using Wiki and Community

Practicals Covered : Overlook of the Tool used to ServiceNow and its current competitors, Latest releases of version, User level agreements,  license issues and mingle with community for help related services.

Basic Administration

Learning Objectives : Customizing of layouts and adding user groups and how to grant roles for users, Creating tables and ServiceNow modules, How to raise a ticket for change over or help related requests, how to create Service Level Agreements and Manage performance metrics.

Topics Include : Customizing Home Pages, Form Layouts and list layouts, Adding Users to Groups, Granting Roles to Users, Introducing Applications and ServiceNow  Modules,  Creation of tables and Modules,  Creating tickets and raising Requests,  Creating SLA’s,  Performance Metrics

Practicals Covered : Hands on creating home pages with different layouts, Create user groups and grant roles to users, Work on different ServiceNow modules and applications, creating new tables and raising tickets for issues and creating SLA’s and monitor Performance Metrics.

Advanced Administration

Learning Objectives : Learn about Advanced Administration – mentioning UI Policies, Data Policies, Dictionary Entries, List Control and how to export data from ServiceNow, how to update sets imports/exports and how to schedule job.

Topics Include : UI Policies, Notifications, Dictionary Entries and Overrides, Data Policies,  List Control and Calculations,  Exporting the Data from Service-Now,  Update sets imports and Exports,  Scheduling Jobs

Practicals Covered : Schedule a job and Export data from ServiceNow, Update the datasets by importing & exporting the data. Notice the services of UI Policies, Notifications, Dictionary Entries and Overrides, Data Policies, Control & Caliculations.


Learning Objectives : Learn how to script and write business rules related to UI Actions in different ways ex:- Jelly scripting.

Topics Include : Business Rules, Client Scripts,  UI Actions,  Script Includes,  Jelly Scripting

Practicals Covered : Write business rules based on the requirement and client scripts using different ways of scripting by jelly scripting.


Learning Objectives : Learn how to report by detailed learning on pie charts, pivot tables, bar charts by using scripting for reporting and how to schedule a report using gauges.

Topics Include : Bar Charts, Pie Charts, List Reports, Pivot Tables, Using scripting in Reporting, Scheduling Reports,  Making Gauges

Practicals Covered : Hands on preparing bar charts, pie charts and list out reports using pivot tables and report preparation by scripting and scheduling them using gauges.

Cloning And Upgrades

Learning Objectives : Learn how to upgrade for new releases and cloning need and different ways to implement

Topics Include : Need For cloning and ways to implement, Upgrading the instance for new Release

Practicals Covered : Perform Cloning and different ways of implementation and upgrading techniques for latest releases.


Learning Objectives : Learn how to integrate and use web services with Direct Web Services, Transform Map Web Services, Scripted Web Services,  Email Integration: Inbound Actions,  Event Registry,  Creating and Triggering Events.

Topics Include : Web Services: Direct Web Services, Transform Map Web Services, Scripted Web Services,  Email Integration: Inbound Actions,  Event Registry,  Creating and Triggering Events

Practicals Covered : Hands on web services & email integration for inbound actions, Create Event and trigger for event registry. Different web services monitoring – Direct, Transform Map, Scripted.

Content Management

Learning Objectives : What is Content Management System and how to create pages in different sites and How to create blocks using servicenow scripting and login rules.

Topics Include : Introduction to CMS,  Creating Sites,  Creating Pages,  Creating Blocks using ServiceNow Scripting,  Login Rules

Practicals Covered : Work on CMS for different sites and manage pages with latest content & Creating blocks using service now scripting and login rules.

Configuration Management

Learning Objectives : Learn what is Configuration management and mapping items to asset records, How to load the CI’s in to ServiceNow relating with configuring items.

Topics Include : Classes in CMDB,  Mapping Configuration Item to Asset Records,  Loading the CI’s into Service-Now,  Relating Configuration items

Practicals Covered : Work on CMCD classification and mapping configurations item wise to asset records. Load the CI’s servicenow and relating to appropriate items.

Import Sets

Learning Objectives : Learn how to load data in different formats with data sources and different transform maps and transform scripts.

Topics Include : Loading Data of different Formats,  Using Data Sources,  Using Transform Maps and Transform scripts

Practicals Covered : Load data in different formats using data sources & Transform Maps with Transform Scripts.

Service Catalog

Learning Objectives : Learn how to create service catalog using different variable sets. How to create Record Procedures and design the flow using Workflow, How to create execution plans and writing catalog client servicenow scripts & catalog UI policies

Topics Include : Creating Catalog Items using Variables and Variable sets,  Creating Record Producers,  Design the flow using Workflow,  Creating Execution Plans,  Writing Catalog Client ServiceNow Scripts and Catalog UI Policies

Practicals Covered : Hands on creating service catalog using variables and variable sets, create record producers, Design the flow and create execution plans using workflow, write servicenow scripts and catalog the UI policies.


Learning Objectives : Learn how to create workflow with different tables and approvals using workflows with different activities in workflows.

Topics Include : Creating Workflows on different tables,  Approvals using workflows,  Using Different Activities in workflows

Practicals Covered : Create workflows with different tables data and approve and use different activities using workflows.

MID Server Installation

Learning Objectives : Learn how to install Servicenow MID Server and tes the instance using logins of others and import files using service now MID Server.

Topics Include : Installing MID server on a instance,  Testing the ServiceNow Mid Server using another Logins,  Importing Files by Using MID Server

Practicals Covered : Install the Servicenow MID server in an instance and test the servicenow MID Server using other login details & finally import files using servicenow MID server.

ServiceNow Admin project

Job Opportunities in ServiceNow

It’s an open fact that this is an industry where opportunities are quite plenty. If you have got the right set of skills & qualification, the jobs are waiting for you—now and in the future. To be clearly precise the whole world is facing shortage of skilled experts in this domain & most of the companies are coming forward offering whopping salary packages for the right talented experts who have successfully completed their training certification from a qualified institute. Make the most out of the rising career opportunities in the domain of ServiceNow by availing our SacrosTek Systems complete industry concentric ServiceNow Online Training certification program

SacrosTek Systems offer certification programs for ServiceNow. Certificates are issues on successful completion of the course and the assessment examination. Students are requested to participate in the real-time project program to get first-hand experience on the usage and application of the ServiceNow. The real-time projects are designed by our team of industry experts to help students get best possible exposure to the ServiceNow and its applications.

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